Terms and Conditions

 

Quality Guarantee

The One Stop Nature Shop products are backed with a comprehensive set of services and guarantees.  We are proud to stand by the claims we make for our products and are committed to high standards of quality and service.

Refund Policy

If you find a fault with your purchase from The One Stop Nature Shop you can return it immediately for  repair , if we cannot repair it we will give you a replacement, if no replacement is available we will give you a full refund (excluding delivery charges).  If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 14 days of receipt and we will refund the value of the goods.

Ordered by Mistake

If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 7 days of receipt and we will refund the value of the goods less any manufacturer's re-stocking charge and the delivery charge.

Refunds

Refunds can take up to 28 days for us to process.

The restocking charge will be dependent on the re-stocking charge charged to us by the manufacturers, it is typically 15%-30% of the value of the goods.

Fast, Efficient Service

Many products in this web site are available from stock and these will be delivered to you within 4 working days.  If a product is temporarily out of stock we will send you an e-mail or call you to advise you of the approximate delivery time.  We will also offer you an opportunity to cancel your order or to amend your order with an alternative product.

Buying on-line with The One Stop Nature Shop - Easy and Secure

Providing you with a secure online shopping experience is a high priority of The One Stop Nature Shop. You can be assured that your transaction is protected with the highest security on the Internet today.

 We have worked hard to provide you with the most convenient shopping experience possible. Browse through our catalogue and add items to your cart. You can see and change the contents of your shopping cart by pressing the VIEW CART button.  When you have finished shopping you can select CHECKOUT, this will link directly to the WorldPay secure payment pages simply complete the required information and your purchase will be confirmed by e-mail.  WorldPay are one of the world’s largest e-commerce credit card processing organisations based in the UK and part of the Royal bank of Scotland/NatWest Group 

If you think you have made a mistake please do not worry, just call us on 01485 211223 or e-mail us and we can quickly arrange a refund or make an amendment for you.

 Alternative Ways to Buy from One Stop Nature 

Paying by cheque 
If you prefer to pay by cheque or to transact using your credit card by phone just call 01485 211223 and we will confirm the prices for you and take your details.  Please make your cheque payable to ‘One Stop Science and Nature Ltd’ and post it, together with a note describing your order to: 

One Stop Science & Nature Ltd

Applying for a credit account

If you wish to have a credit account you will need to complete a credit account application form, please contact us and we will email it to you.

Once the references on the application have responded satisfactorily and the other checks are complete a credit account will be made available to you to a specified limit and for a specified time.

PLEASE NOTE:  The first order placed by new Credit Account holders is required to be paid for with order.  The credit account will be active on the second order and thereafter according to the terms of the agreement.

 

Payment for Orders from Outside the UK

Payment is required with order.

Letters of Credit are not acceptable.

QUOTATIONS & PROFORMA INVOICES

We will be happy to provide quotations and proforma invoices, please contact our shop.

 

The One Stop Nature Shop
 Dalegate Market 
Burnham Deepdale
Norfolk
PE31 8FB
UK

Company Registration No: 07811952

VAT REG No: 122154068


If you have any questions related to our online catalogue or any of our products, please contact us on 01485 211223 or sales@onestopnature.co.uk

Paying by bank transfer
 You may make bank transfer payments direct to our bank contact us for details.

 

TRADE ENQUIRIES

A major part of our business is supplying companies who wish to supply magnifiers to their businesses.  We are experienced in the provision of high levels of support to our trade customers.  Pricing is based on a simple quantity discount basis.

DELIVERIES

UK Customers

Unless indicated all delivery charges are accurately shown in your shopping basket.

CHECKING YOUR DELIVERIES: 
Most of the larger and more valuable items that we deliver are sent using a ‘signed for’ service. Recently these carriers have become particularly awkward regarding claims for goods damaged in transit. IT IS THEREFORE VITAL, and in your own interest, to open, unwrap and inspect the goods thoroughly before signing the driver’s form (the drivers form says ‘received in good order’ above your signature). If you sign and the goods are subsequently found to be damaged it is not possible for us to help you make a claim against the carrier company and we will not replace the goods, because we did not break them and we are meticulous with our packaging.

If somebody else is going to receive the goods on your behalf (maybe a receptionist or a neighbour for instance) please tell them to inspect the goods before signing.

If you do not have time to inspect the goods or even suspect that the goods are damaged write ‘DAMAGED' on the driver’s form next to your signature.

It is the carrier companies that have insisted that the inspection occurs, so do not be embarrassed about keeping the driver waiting – it is how they want to play it! We can’t think of any other way to protect you from careless handling.

Unfortunately we are unable accept claims for damaged goods after 24hrs of delivery.

 Your Telephone Number:Please provide your telephone number, our carriers frequently request it, failure to do so may cause delays

 

UK DELIVERY TIMES:
 Standard delivery times for all items that are in stock are typically 1-3 working days to most mainland UK destinations. For smaller items we used the UK postal Service.  For larger items we generally pay for a 95% next working day courier service. Your parcels are collected by the carrier shortly after 12 noon each day and as it takes about 1 hour to process an order (at normal times, busy times can take longer), if you need the item to be dispatched urgently, we will need your order well before 11.00am.
Sometimes items purchased can be quite complex to test and quality control before packing and dispatch dispatch, especially if it is a large order, this can take us a few extra days and especially if we have a large number of these types of systems to deliver. We cannot rush this process so please bear with us, we really will do our best!

Delivery times and restrictions to:

Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isle of Wight and other Islands  - Delivery times may take 3-4 days longer, especially for deliveries of goods weighing over 0.6Kg that we ship by courier (does not apply to posted items such as hand magnifiers): 

Overseas deliveries We can deliver to almost any country if we think we can find a careful courier service but the delivery costs will vary and we regret that goods purchased in these locations cannot be replaced if damaged unless you are willing to pay the extra cost of shipment required to make the replacement. Please contact us to arrange a quotation for a delivery.

QUESTIONS:
If you have any questions we will be happy to help you